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Rob Sollis Ceramic Studio

Shipping and Postage Policies

1.     Shipping & Delivery

1..1.      Goods are delivered within 5-30 days depending on country of order, from the day you place an order to purchase the Goods, excepting commissioned work where a delivery schedule will be agreed in writing between parties.

1..2        Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

1..3       If we are not able to deliver your Goods within 5-30 days or period agreed in writing - of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

1..4        We may deliver Goods in instalments if they are not all available at the same time for delivery.

1..5        Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

1..6        When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and/or immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

1..7        Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.

1..8        If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

1..9        Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be arranged after you place your order.

1..10     Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

1..11     We are happy for you to pick up Goods from our shop/stockroom/pottery studio, provided you make an appointment in advance and payment has been received into our bank.

1.12.     Goods are at your risk from the moment they are picked up by you or your Carrier from our shop /stockroom.

1..1.3       You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

2.            Foreign taxes and duties

2.1.1       If you are not in the UK, we have no responsibility for the laws in a country outside the UK.

2..2        You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

3.            Postage

3.1       Postal rates are measured by weight and the following Royal Mail and ParcelForce options for different country locations:

3.2. DOMESTIC/UK:

  • Royal Mail Special Delivery, guaranteed by 1pm next day. Tracked service. (Max 20kg) Up to £500 compensation.

  • Royal Mail  Standard Economy, Second Class Post. Up to £20 compensation. Option for 'online delivery confirmation' but not for Channel Islands, Isle of Wight or for Letters/Large Letters.

  • Royal Mail Second Class Signed-For. A  proof of delivery service. Required signature from recipient. Up to £50 compensation.  

3.3 EUROPE:

  • PARCELFORCE WorldWide 2 days service - EXPRESS 48 - Large size parcels  with compensation up to £100 (2 kg -30 kg only).

  • OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT  TRACKED OR GUARANTEED (2 kg and UNDER only).

  • OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to  £50.00. (Up to 2 kg only.) 

3.4 WORLD ZONE ONE (1)

  • PARCELFORCE WorldWide 2 days service: EXPRESS 48 - Large size parcels  with compensation up to £100 (2 kg -30 kg only).

  • OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT  TRACKED OR GUARANTEED (2 kg and UNDER only).

  • OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to  £50.00. (Up to 2 kg only.) 

3.5 WORLD ZONE TWO (2)

  • PARCELFORCE WorldWide 2 days service: EXPRESS 48 - Large size parcels  with compensation up to £100 (2 kg -30 kg only).

  • OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT  TRACKED OR GUARANTEED (2 kg and UNDER only).

  • OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to  £50.00. (Up to 2 kg only.) 

3.6 WORLD ZONE THREE (3)

  • PARCELFORCE WorldWide 2 days service: EXPRESS 48 - Large size parcels  with compensation up to £100 (2 kg -30 kg only).

  • OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT  TRACKED OR GUARANTEED (2 kg and UNDER only).

  • OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to  £50.00. (Up to 2 kg only.) 

Indvidiual item postage rates are calculated upon your check-out of items from the online shop before payment, based on weight of item and location of destination for postage. Customer may choose which rates of delivery from the above options, before payment. If the customer wishes to purchase more than one item including large items or commissioned goods, please contact the seller (Rob Sollis) by email or phone to organise a bespoke delivery cost and payment method. THANK YOU.

Contact ROB here....