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Rob Sollis Ceramic Studio

Terms and Conditions

These terms and conditions are the contract between you (site user/visitor) and Our Website:  Rob Sollis Ceramics (“us”, “we”, etc).

By visiting or using Our Website, you agree to be bound by them.

They Terms are based on the legal Standards written by legal team Net Lawman and released under licence. They protect your rights as well as ours.

I am:  Rob Sollis. Our address base is in Newton Abbot, UK

You are:  Anyone who uses Our Website, Rob

We advise to please read this agreement carefully.

1. Definitions

In this agreement: “Carrier” means any person or business contracted by us to carry Goods from us to you.

“Content” means any content in any form published on Our Website, by us or any third party with our consent.

“Goods” means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

“Our Website” - the online site and store portal controlled by us.

"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation

In this agreement unless the context otherwise requires:

  1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.

  2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.

  3. any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

  4. [except where stated otherwise], any obligation of any person arising from this agreement may be performed by any other person;

  5. in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.

  6. the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;

  7. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.

  8. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party calculated £50 per hour.

  9. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.

  10. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.


3. Our contract with you
  1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

  2. Each party acknowledges that, in entering into this agreement, s\he\ they do\does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

  3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

  4. Because we rely on our own hand making craft process we do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

  5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.

  6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.

  7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.


4. Acceptance of your order
  1. Your order is an offer to buy from us. We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.

  2. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

    1. accept the alternatives we offer;

    2. cancel all or part of your order.


5. Price and payment
  1. It is possible that from time to time the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.

  2. Prices include value added tax (“VAT”). If you show by your delivery address that you reside outside the United Kingdom, VAT will be deducted at the payment point.

  3. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.

  4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

  5. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.

  6. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, providing that we notify you before we dispatch it to you.

  7. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on the page of Our Website before we ask you to pay.

  8. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

6. Dispute resolution

1.  The following terms apply in the event of a dispute between the parties: If you are not happy with our services or have any complaint then you must tell us by email message to in the form which you will find on Our Website.

2. If a dispute is not settled through communication with reference to our Terms of return/cancellation of orders or discussion regarding copyright/fair use/data or any other subject of dispute arising, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

7. Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

  1. your failure to comply with the law of any country;

  2. your breach of this agreement;

  3. any act, neglect or default by any agent, employee, licensee or customer of yours;

  4. a contractual claim arising from your use of the Goods;

  5. a breach of the intellectual property rights of any person.

8. Miscellaneous matters
  1. When we communicate with you, we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

  2. Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.

  3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

  4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

  5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

  6. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail. It shall be deemed to have been delivered: if delivered by hand: on the day of delivery; if sent by post to the correct address: within 72 hours of posting.

  7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017or otherwise.

  8. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.

  9. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

  10. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales / Scotland / Northern Ireland and you agree that any dispute arising from it shall be litigated only in that country.

Privacy & Cookie Policy


​This Privacy Policy relates to processing of data across the website. Data is collected on this website through your use of web contact forms through any newsletter sign ups and through the website’s use of cookies which is detailed in our Cookie Policy below which applies in the UK from May 2018. 

In order to deliver services and products in a bespoke manner and to ensure that  individuals receive relevant information, we process the personal data such as email contact address, of those who contact us or purchase from us, to ensure they are getting relevant and appropriate communications regarding their enquiries and purchases. 

For questions about how we process data or to opt-out of certain types of processing or communications, please contact us by email at

1. What Personal Information We Hold

Depending on your relationship and interactions with RobSollisCeramics the personal data we hold and process may include:

  • Current and previous contact details including name, address, phone number and email addresses

  • Communication preferences Personal data provided for specific purposes (e.g. disability and dietary preferences when attending events, workshops or courses)

  • Records of residential courses, talks and events attended

  • Records of communications and interactions we’ve had with individuals

  • Records of financial transactions with RobSollisCeramics including course payments, shop purchases, online shop purchases, invoices.

  • For regular payments via Direct Debit, details of Direct Debit instruction including bank account details

  • Contracts for customers, galleries, workshop assistants

  • Individuals’ employment information, or voluntary positions held

  • Interests – (e.g where enquirers have stated an interest in a workshop, course or type of goods

  • Cookie and Google Analytics Data


2. How we collect and store this data

In most cases the information we hold has been provided to us by you. For example:  through filling in the Contact Form on the website, while registering for an online account with our shop, providing us with financial information to complete transactions or by corresponding with us by telephone, letter, email, face-to-face or otherwise. Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

3. Sharing with External Parties

We do not sell this personal data to third parties or share it for any commercial purposes. We also will not permit third parties to sell on the data we have shared with them, under any circumstances. We will never share information with external parties, except in the following circumstances:

  • When you have given us permission to do so

  • Where we are required to do so by law

  • To third parties engaged by our website e-commerce facilities as approved data processors to provide our services, such as credit card transactions for purchase from the online shop, as in the below.

4. Security of your credit card

We take care to make Our Website safe for you to use. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers [WIX/Paypal] who will encrypt your card or bank account details in a secure environment.

  2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

5. How we handle posted public Content
  1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 .

  2. If you Post Content such as feedback or reviews to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.

  3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

  4. Posting content of any sort in feedback or a review does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

  5. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.

  6. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

  7. Please notify us of any security breach or unauthorised use of your account.

6. Removal of offensive content in feedback or reviews
  1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

  2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

  3. If you are offended by any Content, the following procedure applies:

    1. Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.

    2. we shall remove the offending Content as soon as we are reasonably able;

    3. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

  4. We may re-instate the Content about which you have complained or not.

  5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

  6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

7. Security of Our Website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

  1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

  2. link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

  3. download any part of Our Website, without our express written consent or where clearly invited to Download document/content;

  4. collect or use any product listings, descriptions, or prices;

  5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

  6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;

  7. share with a third party any login credentials to Our Website.

  8. Despite the above terms, we now grant a licence to you to:

    1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

    2. you may copy the text of any page for your personal use in connection with the purpose of Our Website.

8. Intellectual Property
  1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

  2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

  3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person unless with written permission given after expressly requesting and specifying which use of such.

  4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.


Cookie Policy



The cookies we use

Our website tracks personal information through the use of cookies, This may include Third-party services. For example Google Analytics or other applications offered through the Wix App Market that place cookies or utilise other tracking technologies through Wix services, may have their own policies regarding how they collect and store information. Cookies on this website are set by Wix and Google Analytics. They allow our website to: a) do things for authentication and security like auto-log in to your account, navigate secure areas, save passwords, auto-fill a form, and save your shopping basket, or b) for analytical reasons, recognise your device and measure visitors.


Disabling or removing your cookies

You can remove or delete cookies on your computer through your browser settings (to reject all cookies, or allow only ‘trusted’ sites to set them) or find out more by visiting: for more details about controlling and deleting cookies. If you do disable our cookies you may find that certain sections of our website do not work so well or you will have more difficulty logging in to the website online shop pages (secure areas).

Social sharing

Some ‘social sharing buttons’ may occur on areas of this website in order to allow  users to share or save information e.g. pictures or content. These are buttons for third party social media sites and these sites may log information about your activities on the Internet which include this website. Please view the terms of use and privacy policies of these external websites to understand how they use your information and also how to choose to opt-out or delete such information.

External services

Sometimes we use external web services on our website to show content on the web pages, for example YouTube, to show embedded videos. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your use of this embedded content.


We do not use cookies to track and identify users or target advertising.

The hosting providers for this website are Wix who use cookies for important reasons, such as:

  • To provide an overall positive experience for our website visitors and customers.

  • To identify registered members to our site.

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure this platform is secure and safe to use. 


In general, the cookies which are initially placed on this website may be categorised as essential. However, because this site platform may use additional, multiple components, codes and third-party applications, they may utilise other types of cookies with specific settings, such as Google Analytics.

Take a look at the table below to see which cookies are placed on Wix hosted sites:

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