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Rob Sollis Ceramic Studio

Returns, Cancellation and Refund Policies

1.            Returning Goods

These provisions apply if you buy from us as a Consumer with the following rules applying for return of the faulty Goods:

1.1.        We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

1.2.        The Goods must be returned to us as soon as the fault is discovered and identified via contact by a phone-call or email, within 14 days.

1.3.        So far as possible, Goods should be dispatched back:

1.3.1       Within 30 days.

1.3.2       With both Goods and all packaging as far as possible in their original condition.

1.3.3      Securely wrapped.

1.3.4      At your risk and cost.

1.4.        Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, in completion and if possible original packaging.

1.5.        In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose, if this has not been stated already by email.

1.6.        If we agree that the Goods are faulty, we will:

1.6.1      Refund the cost of return carriage;

16.2       Repair or replace/exchange the Goods as we choose.

1.7.        If we repair or replace/exchange the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.


2.            Cancellations & Refunds

This, and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”).  Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

2.1.        We now inform you that information (description, cost details) relating to all aspects of our Goods is  in our marketing material, whether that is in the medium of Our Website or in hard copy.

2..2.       The following rules apply to cancellation of your order:

2.2.1      If you have ordered Goods, but not received them, you may cancel your order giving the reason of non-arrival of Goods, within 14 days of your order. You will have no obligation and we will return your money.

2.2.2       If you have ordered Goods, and received them and there is a problem with your order, you must tell us with an email communication (see Notice Form below) and both parties subsequently follow the procedure for returns and refunds. 

2.2.3       We will return your money subject to the following conditions:     We agree to the reasons in the Cancellation Form from purchaser, as in the below, or for reasons for returns of goods and receive back the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.

2.3.        You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.

2.4.        In any of the above scenarios, we will return your money within 14 days.

Notice of right of cancellation: Right to Cancel and Model Cancellation Form regarding products ordered online from this website:

Information about your statutory right to cancel:

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days.

The cancellation period will expire 14 days after the contract was made. That means you can cancel before we have delivered the product to you.

How to cancel

To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or e-mail and where possible a valid reason for cancellation and you can use your own words as long as your intention is clear.


Cancellation e-mail/notification guide format:

To Rob Sollis Ceramics;

I/We hereby give notice that I/we cancel my/our contract of sale of the following products [enter details of goods and any reference].

Ordered on [date]/received on [date],

Name: [enter name or names in which the order was made],

Address: [enter your address],

Signature: (digital or typed name standing for e-signature)

Date: [date]           

3.            Liability for subsequent defects

3.1.        Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 14 days of receipt of the Goods, we shall assume that you have accepted them.

3.2.        The procedure to return the faulty Goods is as follows:

3.2.1      The Goods must be returned to us as soon as any defect is discovered but not later than 30 days/two months from receipt by you.

3.2.2      Please follow the returns procedure provided here / on our website as soon as you notify us that you wish to return them.

3.3.       We will return your money subject to the following conditions:

3.3.1      We receive the Goods with labels and packaging intact.

3.3.2      You comply with our returns procedure. We cannot return your money unless we know who sent them.

3.3.3      You tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.

3.4.        If any defect is found, then we shall:

3.4.1      Repair or replace the Goods, or

3.4.2     Refund the full cost you have paid including the cost of returning the Goods.

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